WHAT can be returned?
We will happily exchange or refund the purchase price of any item you return to us. We just ask you return garments in the condition they were sent to you:
- No odours or marks including deodorant, perfume and makeup
- No pet hair
- Original tags attached
If an item does not satisfy the above requirements it will be returned to you.
The item needs to be returned within 30 days for a refund or an exchange.
WHERE do items need to be returned to?
Please address returns to:
Unit 6G / 1-3 Endeavour Rd,
Caringbah, NSW, 2229
Please complete the Returns Form on the back of your invoice. Include this form in your parcel when you return it to us.
SHIPPING for returns?
Return postage costs are at the responsibility of the sender. Please consider returning your parcels via registered or express post as we cannot take responsibility for articles lost en route to our warehouse. If you were eligible for our free shipping offer we will deduct $8 from your total return to cover postage costs if your order total falls below $50.
HOW LONG to process returns?
We aim to process returns within two days of receiving the return parcel to our warehouse. You will receive an email when your return is being processed.
If you believe your garment is faulty please take a picture of the fault and email to firstname.lastname@example.org with a description. If your garment is deemed faulty we will send a replacement to you.