Shopping Online

How do I place an order?
Ordering is easy at Bamboo Body. Select the items that you would like to purchase and choose your size and colour from the drop down menus. Add them to your shopping cart. You can visit your shopping cart at any time by clicking on the trolley icon in the top right hand corner of the screen. We’ll keep a running tally of your order value and you can view this at any time.

How will I know you have received my order?
After ordering online, we will send you a confirmation email. The contact details you supply will help us to keep you informed about your order.

Can I place an order over the phone?
You are welcome to place an order by phone on 02 9525 0519 Monday – Friday between 9.30am and 2.30pm AEST.

When will you process my order?
Once we receive your order we try our best to get it to you as soon as we can. We try to process orders within 24 hours of receipt but please allow up to 7 working days. We will try and contact you if there is going to be a delay in sending your order.

Are the items I want to purchase currently instock?
All items displayed on our website are currently in stock meaning that they are available for immediate delivery. Because we have such a large inventory of products, occasionally our system can be incorrect. In this rare circumstance, we will contact you as soon as possible to notify you of the delay and to provide you with an estimated time for delivery. If you wish not to wait for us to receive more stock of your selected item, we will happily refund your purchase and cancel your order.

How do I know when my order has been shipped?
Once your order has been approved and dispatched you will receive a confirmation email. This email will include a tracking number for your parcel which you can use to trace your delivery on the Australia Post website http://auspost.com.au/track/

Why do you need my personal information and what do you do with it?
We require your contact details and delivery details so that we can get your order shipped to you as quickly as we can. We will ship to the address that you provide us, so please take a little time to ensure that the details you provide are correct. We’d also love for you to include a phone number that we can contact you on during business hours if we have any issues with your order. We will try calling you to discuss any issues, and if we can’t get in touch we will send you an email.

Do you ship internationally?
Yes we do!  We offer a $15 flat rate shipping option to most countries.  You will be provided with a tracking number to allow you to track the progress of your delivery.
Please make sure you understand your country's rules around importing goods.  Bamboo Body is not responsible for any import duties or taxes that may be charged.